Billing Terms and Conditions
Welcome to Urban Devyne
These Billing Terms and Conditions outline how Urban Devyne ('we', 'our, 'us') processes orders and payments in the United Kingdom. By placing an order with us, you agree to the following terms.
Payment methods: The following payment methods are possible:
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Mastercard
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Visa
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American Express
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Apple Pay
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Diners Club
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Discover
Billing Information Accuracy
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You agree to provide accurate, complete, and current purchase and account details for all transactions made on our site. Please promptly update your email address and payment method information to ensure we can successfully complete your transactions and communicate with you as necessary.
Order Confirmation and Invoicing
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Order Confirmation: Upon placing your order, you will receive a confirmation email outlining the purchased items, shipping method, and billing details. This email serves as your receipt.
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Invoice: An invoice will be included with your shipment, itemising all charges, including any applicable shipping costs and discounts applied.
Payment Processing
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Authorisation: By submitting your payment information, you authorise us to charge the specified amount to your selected payment method. All transactions are subject to authorisation and fraud prevention measures.
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Failed Transactions: In the event of a failed or declined transaction, we will notify you by email. You will need to provide an alternative payment method to complete your order.
Disputes and Chargebacks
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Dispute Resolution: If you experience any issues with your order, please reach out to our customer service team at info@urbandevyne.com. We are dedicated to resolving any concerns promptly to ensure your satisfaction.
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Chargebacks: Unauthorised chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing us the chargeback amount along with any associated fees.
CONTACT:
Business Address: 4 Blenheim Court,
Peppercorn Close,
Peterborough,
PE1 2DU
United Kingdom
Customer Support:
Monday to Friday: 9:00 am — 5:00 pm (GMT)
Saturday to Sunday: 9:00 am — 2:00 pm (GMT)
Response Time: Our customer service team typically responds within 24 to 48 hours.
