Frequently asked questions
What is the return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return the products within 30 days of delivery for a refund or exchange. Please review our Return and Refund Policy for detailed information and instructions.
Where should I return the item?
If you wish to return an item, kindly contact our support team first. We will share the correct return address and guide you through the return process.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.
Can I change my address after placing the order?
Yes, you can update your delivery address anytime before your order leaves our warehouse. Please email us at info@urbandevyne.com, and our team will assist you with the change.
Can I cancel my order?
Yes, you may cancel your order within 3 hours of placing it. After 3 hours, cancellations will not be accepted as the order is processed for dispatch.
How can I contact your customer support team?
Our customer support team is available to assist you with any inquiries or concerns. You can contact us through our Contact Us page.